1.     Introduction

This website www.fdlpatisserie.com, and the information, content, products and services it makes available (which shall collectively be hereinafter referred to as the "Website"), is provided to you by Fleur de Lys Patisserie , with its principal office in Mumbai, Maharashtra ("Fleur de Lys Patisserie " or "We"). This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Any identifying information we ask you to provide will only be used in accordance with this privacy statement.

2.     Modification to this Privacy Policy

We may make changes to this Privacy Policy from time to time in our sole discretion, by updating this posting on this Website, and specifying the effective date of the new version of the Privacy Policy. Your continued use of the Website following the posting of a new version of the Privacy Policy constitutes your acceptance of any such changes. Accordingly, whenever you visit this Website you should check to see if a new version of the Privacy Policy has been posted.

3.     Collection and Use of Personal Information

You may be asked to provide your personal information anytime you are in contact with Fleur de Lys Patisserie  or an affiliated company, when you use our Website. Fleur de Lys Patisserie  and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content and advertising. You agree to provide information, which shall be true, correct and accurate, based on your knowledge. You may amend, alter or require deletion of certain details of your information by contacting the Website at the contact details provided, below.

Your information may also be stored and processed in any country other than the one where you use the Website. For purposes of sharing or disclosing data in accordance with the Privacy Policy, Fleur de Lys Patisserie  reserves the right to transfer your information outside of your country. By using the Website, you consent to any such transfer of your information outside of your country and also within Fleur de Lys Patisserie ’s affiliates, subsidiaries and partners whose personnel and subcontractors, shall have access to the same provided they have agreed to abide by the terms of the Privacy Policy and the data protection laws of India. To make sure your personal information is secure; we communicate our privacy and security guidelines to Fleur de Lys Patisserie  employees and strictly enforce privacy safeguards within Fleur de Lys Patisserie .

Given below are some examples of the type of personal information that Fleur de Lys Patisserie  may collect and how we may use it. You are advised to read the same.

What personal information we collect:

When you submit information upon registration, we may collect a variety of information, including your name, password, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with Fleur de Lys Patisserie , or a Fleur de Lys Patisserie  affiliated company. You may be required to update your information from time to time for which you shall be sent notifications.

How we use your personal information:


  • The personal information we collect allows us to keep you posted on Fleur de Lys Patisserie ’s latest product announcements and upcoming events, including confirmations, invoices, updates, and support and administrative messages. It also helps us to improve our services, content and advertising. If you do not want to be on our mailing list, you can opt out at anytime by updating your preferences on the Website.
  • We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising; to personalize and improve your experience.
  • We may also use personal information for internal purposes such as auditing, data analysis and research to improve Fleur de Lys Patisserie’s products and customer communications.


4.     Collection and Use of Non-Personal Information

We may also collect non-personal information (data in a form that does not permit direct association with any specific individual). We may also collect, use, transfer and disclose non-personal information for any purpose.

Given below are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as pin code, area code, location and the time zone, where a Fleur de Lys Patisserie  product is delivered so that we can better understand customer behavior and improve our products, services and advertising.
  • We also may collect information regarding customer activities on our Website and from our other products and services. This information may be aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products and services are of most interest. Such aggregated data shall be considered as non-personal information for the purposes of this Privacy Policy.

In the event we combine any non-personal information along with any personal information, the combined information will be treated as personal information for as long as it remains combined.

5.     Cookies and Other Technologies

Fleur de Lys Patisserie’s Website, online services, email messages and advertisements may use “cookies” and other technologies such as pixel tags. These technologies help us better understand user behavior, tells us which parts of our Website users have visited and facilitates and measures the effectiveness of advertisements and web searches. A cookie is a small piece of information that a website can send to your browser which may then be stored on your computer's hard drive. It acts as an anonymous tag that identifies your computer, but not you personally. Cookies have the ability to store information about web pages viewed and the advertisements viewed or clicked. For registered customers, cookies can also save user information and screen preferences. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by law, we also treat these identifiers as personal information.

If you want to disable cookies you can modify your settings on your browser in order to reject automatic acceptance of cookie. Please check with your provider to find out how to disable cookies. Please note that certain features of the Website may not be available once cookies are disabled.

We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp and click-stream data. We use this information to understand and analyze trends, to administer the S Website, to learn about user behavior on the Website and to gather demographic information about our user base as a whole. Fleur de Lys Patisserie and its affiliates may use this information in marketing and advertising services as well.

Pixel tags, also known as a clear GIF or web beacon, are invisible tags placed on certain pages of our website but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit. Pixel tags enables Fleur de Lys Patisserie to send email messages in such a format that customer can read and they tell us whether the email has been opened by the customer. We may use this information to reduce or eliminate messages sent to customers.

6.     Information Sharing

Notwithstanding anything contained to the contrary, your information may be shared by Fleur de Lys Patisserie:

(i) with its legal counsel/s or upon a law enforcement agency's request or in response to a legal process (for instance, in response to a court order or a subpoena);

(ii) during investigations, for prevention of any illegal activities or suspected fraud;

(iii) situations involving potential threats to the physical safety of any person;

(iv) violations of any of the terms of the Privacy Policy and to verify or enforce compliance with the policies governing the Website or its Applications and applicable laws or as otherwise required or permitted by law or as consistent with the legal requirements of India;

(v) to operate its systems properly; or

(vi) to protect other Website users; or

(vii) with third party subcontractors solely for the purpose of or in connection with the services, who are contractually bound to protect your information from unauthorized use or transfer.

Additionally, in the event of reorganization, bankruptcy, merger, or sale of company assets, financing, or acquisition of all or a portion of our business to another company, we may transfer any and all personal information we collect to the relevant third party. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

7.     Security

The security of your personal information is important to us. Fleur de Lys Patisserie takes precautions, including administrative, technical and physical measures, to safeguard your personal information against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

This Website has various electronic, procedural and physical security measures in place to protect the loss, misuse and alteration of information, or any accidental loss, destruction or damage to data. When you submit your information via the Website, your information is protected through Fleur de Lys Patisserie 's security systems. There may be instances where Fleur de Lys Patisserie  requires proof of identity before disclosing any of your information to you. You agree to be responsible to protect the security of your username and password and other registration details, if any.

Fleur de Lys Patisserie  may create links to other websites. You are requested to be aware that Fleur de Lys Patisserie  does not provide any personally identifiable information to such other websites and that it is not responsible for the privacy practices of third parties. You agree that Fleur de Lys Patisserie  cannot control these links and Fleur de Lys Patisserie  shall not be responsible for any use of such websites. If you have any questions about the security at the Website, you may contact us. Please be aware, however, that despite our efforts, no security measures are impenetrable.

8.     Integrity and Retention of Data

Fleur de Lys Patisserie  makes it easy for you to keep your personal information accurate, complete and up to date. We will retain your personal information and any data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by Indian law.

9.     Contact for any query

In case, you have any questions about this Privacy Policy, or this Website, or your dealings with this Website, you may contact a representative of Fleur de Lys Patisserie  by e-mailing us at tanvi@fdlpatisserie.com

10.     Unsubscribe

The Website provides the user the opportunity to stop receiving communications from Fleur de Lys Patisserie . In order to do the same, you shall be required to send an e-mail to tanvi@fdlpatisserie.com

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